If you have any problems with Alive MP3 WAV Converter you can
contact our tech support by emailing
support@alivemedia.net
Please,
make sure you tell us as much information as you can about the problem you are
experiencing, including any error or warning messages that may have been displayed.
Inform us about the following:
- Version of Alive MP3 WAV Converter
(from About dialog)
- Where did you get Alive MP3 WAV Converter (http or
ftp site)
- Windows version, US or international, OEM or not
- Description
of your problem (as much information as possible to retrieve the problem)
We'll
try to help you as fast as possible, usually in one or two business days.
If
you have any comments or suggestions for the next releases of Alive MP3 WAV Converter,
please feel free to post them to us.
Lost Registration Key
If you are a registered user and you have lost your registration key please let
us know by emailing registry@alivemedia.net.
If your email address has changed since you ordered Alive MP3 WAV Converter
you will need to email our technical support. Please include:
- Your
name
- The email address you used when you bought Alive MP3 WAV Converter
- Your
order number or the phone number and address you used when you bought Alive MP3
WAV Converter (for verification)
Keeping up to date
To
make sure you are using the latest version of the software you should do the following.
1) Check the version number of the version you are currently using. The
full version number is in a format like ver1.011 and can be found on the About
screen available from the Help Menu.
2) Users should then visit http://www.alivemedia.net/download.htm
and check the latest version available. If there is a new version available download
it, make sure Alive MP3 WAV Converter isn't running, then install it - into the
same folder as that in which your original version was installed. The Alive MP3
WAV Converter installer will attempt to find this folder automatically - you should
confirm that it has the correct one before applying the update.
